Faculty Code of Conduct

• Be online and ready 5 minutes before the scheduled start. Test audio and video before the student joins.
• If you must cancel, give at least 24 hours' notice. Repeat short-notice cancellations or no-shows result in faculty review and possible removal per the IC Agreement.
• If you are running late (technical issue, family emergency), message the student immediately through the in-portal messaging system.
• End the lesson on time — students often have other commitments. Don't stretch into the next slot without explicit student agreement.

• Review the previous lesson note before each session. Build on what was covered, don't repeat unnecessarily.
• Bring a focus for each lesson — even with adult hobbyists, structure is what students remember.
• Write a lesson note after every session: what was covered, what to practise, what to focus on next. The student sees this in their portal.
• Adjust to the student. A 60-year-old returner needs a different approach than a 14-year-old prepping for an audition. Both deserve your best.
• Be honest. If a student is not ready for a piece, say so kindly and propose an interim path.

• Reply to student messages within 48 hours via the in-portal messaging system at /teacher/messages.
• Use professional language. Friendly, warm, encouraging — never sarcastic, dismissive, or condescending.
• Do not give out personal contact details (WhatsApp, personal phone, personal email) to students. All communication should flow through the Platform's tools, both for student safety and your own legal protection.
• Confidential information shared by a student (medical conditions, family circumstances, mental health) stays between you and them — and never appears in lesson notes unless the student has explicitly asked for it to be recorded.

• Treat every student with equal respect regardless of race, ethnicity, national origin, religion, gender, sexual orientation, gender identity, age, disability, neurodivergence, or musical background.
• Adapt to learning differences. If a student is dyslexic, neurodivergent, has a motor difference, or learns at a different pace, your job is to find the path that works for them.
• Do not impose your own religious, political, or ideological views on students. The lesson is about the music.
• Honour the cultural origins of the music you teach. World-music traditions deserve the same depth and rigour as the Western canon.

• No romantic, sexual, or otherwise inappropriate personal relationships with current students. If a relationship develops, the faculty must end the teaching relationship before pursuing it.
• No accepting gifts of significant monetary value from students or their families.
• No private business arrangements with students outside the Platform — this includes selling them sheet music, instruments, recordings, or other services.
• Honour the 90-day no-poaching window after a student's last booking with you. After 90 days, you and the student are free to continue privately.
• If a parent asks for "off-platform" lessons to save the platform fee, decline politely. Direct them to book through the Platform — your earnings are the same either way.

• Update your profile at least annually — refresh your bio, add new credentials, update your headshot if it's older than 3 years.
• Add a sample lesson video so prospective students can hear your teaching voice (recommended, not required).
• Add your Spotify, YouTube, or Apple Music links if you have professional recordings — students love hearing you play.
• Tell us when something major changes — a new institutional position, a new tour schedule that affects availability, an extended absence.

If you observe behaviour that concerns you — by another faculty member, an admin, a student, or a parent — report it to info@theglobalconservatory.com. We acknowledge within 2 business days and investigate confidentially.

Retaliation against a good-faith reporter is itself a violation of this Code and the Acceptable Use Policy.